Terms & Conditions

Please read the following Terms and Conditions thoroughly as they contain important information relating to the proper use of this website torview.co.uk. By accessing this website and using any of its features you agree to be bound to these Terms and Conditions. 

We aim to offer the very best customer experience at every stage therefore we will never knowingly do anything or allow any action which will prove anything less than satisfactory.

Your security is of the highest importance to Torview wines. See our privacy policy for more details on how we use and store your personal information.

No payment details are recorded or stored by Torview wines and any payments received are done so using Stripe, a 100% secure and purchase safe system.

In order to protect your right to privacy, we promise to never sell, distribute or lease your information to any third party. We may simply use the information you have provided to send you information which we think may be of interest to you. This includes updates, news and information regarding Torview wines, as well as special offers and deals.

You may unsubscribe at any time, simply by unsubscribing from any email you receive or by contacting us at wine@torview.co.uk.

We adhere to all uk regulations including the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679)

All items are subject to availability. If in the event that a product has been purchased through the website, which is actually unavailable you will be informed as soon as possible. You will be offered a full refund for that item or given the option to wait for that product or a similar product to become available. If replaced with an item with a higher value the remaining balance must still be paid in full.

Torview wines reserves the right to adjust the prices of its products without warning.

We will retrieve payment using Stripe + Paypal. We, therefore, accept Visa, Mastercard, American Express, Discover, JCB and more. Once payment has been taken the products(s) will be dispatched. If you change your mind, please make us aware before dispatch has taken place. Once dispatched this cannot be changed.

We use a courier to dispatch our products to you and this cost will be paid at checkout. Breakable items such as the glass bottles will be packaged using protective packaging during transit. Smaller items will be delivered via Royal Mail. Delivery periods may vary depending on destination as well as external factors such as courier issues or adverse weather conditions. In this event, Torview wines will endeavour to speed the delivery up as much as possible. Where possible please include an email address or mobile phone number so the recipient will get receive tracking updates

Please note that although every effort will be made to ensure the safe delivery of your orders, Torview wines will not be held liable for damaged items once with the courier. However, please do contact us as we will endeavour to resolve any issues with the courier as quickly as possible.

On delivery by the courier, we recommend checking your parcel(s) thoroughly before signing for it. Any issues with your order must be reported to Torview wines within 7 days.

If you are not happy with the product(s) you have received, please notify Torview wines within 7 days by emailing wine@torview.co.uk or calling 07977408829. We will endeavour to resolve any issues with delivery with the courier. Any issues with the products themselves will be resolved as soon as possible. Where a refund is applicable, this will be made as soon as returned products are received by courier.

By purchasing products through torview.co.uk you are confirming that you are 18+ years of age. Please ensure that there will be someone 18+ years old available to sign upon delivery.

Tours and Special Events
If you have booked and paid for a tour, tasting or entry to an event which is later cancelled by Torview wines, you will be offered a full refund or given the option to rearrange where possible. (Subject to availability)

Failure to attend a tour, tasting or event by your own choice will not receive a refund. If you need to rearrange a tour or tasting, please get in touch 48 hours prior to your tour and we will do our best to accommodate any changes.

Each Tour Voucher will clearly state an expiry date. Please bring along your ‘order confirmation’ or voucher if bought online as proof of purchase.

Please note when purchasing a Tour and Tasting that Torview wines is situated on a hillside which can be relatively steep in places. Wheelchair access is limited due to the terrain and can be made more difficult in periods of bad weather. Please phone ahead before booking and we will endeavour to make your visit as perfect as possible. Visitors are advised to bring appropriate footwear and clothing, such as wellington boots and a coat. Torview wines will not accept responsibility for any damages or injuries as a result of inappropriate attire.

Unless we clearly give permission on this website or on paper, absolutely no part of this site and it’s original content may be copied, republished, or broadcast in any way. This includes any information, photographs, images, logos and it’s functionality.

From time to time we may provide links to other website that we think may be of interest to the user. We cannot be held liable for these websites and visiting these sites will be done so at your own risk.

Whilst every effort has been made to make the content of this website accurate, no liability or responsibilities will be accepted for errors of any sort.  However, we would appreciate any errors to be kindly pointed out so they can be resolved.

Although every possible effort is made to ensure this website is safe, Torview wines does not accept any liability for your visit. We cannot guarantee that this site is virus free or that it has not been tampered with by third parties.

No warranties are provided with this website whatsoever and access to this website is at the risk of the user. Torview wines is not liable for any damages relating to this website. It is advised that on experiencing any problems, the user closes the site and stops using it.

Changes to these Terms and Conditions

Torview wines reserves the right to make changes to these Terms and Conditions at any time. It is advised that the user regularly reviews these Terms and Conditions to keep up to date. Your continued use of this website confirms you agree to any changes. If you do not agree with any changes, you must stop using the site.

Our aim at Torview wines is to provide the very best customer experience in every aspect of the vineyard. If at any point you feel that we have let you down, please do not hesitate to let us know by emailing us. Our details can be found below. We will endeavour to resolve any issues as quickly as possible.

Contact us
If you have any questions at all regarding these Terms and Conditions please contact wine@torview.co.uk


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